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At The Kendra Emil Brand, we strive to deliver high-quality design services that meet and exceed your expectations. However, we understand that there may be occasions when refunds are necessary. This policy outlines the circumstances under which refunds are granted for our services and products.

Non-Refundable Deposits

Initial Deposit
All projects require an initial deposit to secure our services. This deposit is non-refundable, as it secures the time and resources needed to commence work on your project.


Refunds for Printable and Virtual Products

No Refunds on Digital Products
Refunds are not available for digital products, including but not limited to printable or virtual workbooks and journals, due to the nature of digital files. Once the files are delivered or accessed, they cannot be returned.


Refunds for Design Projects

Eligibility for Refunds
Refunds for design services are available under certain conditions, depending on the stage of the project. The refund amount will be determined based on the progress of the work and the specific terms outlined below:

Concept Phase: If the project is terminated before initial concepts are presented, a partial refund (excluding the non-refundable deposit) may be provided.  
Initial Revisions Phase: If the project is terminated after the initial concepts but before any revisions, a refund for up to 50% of the total project cost (excluding the non-refundable deposit) may be provided.

Advanced Design Phase: If the project is terminated after substantial progress has been made (e.g., multiple revisions or near completion), no refunds will be issued, as significant time and resources have been allocated to the project.

Project Termination
If you wish to terminate the project, you must notify us in writing. The refund amount, if any, will be calculated based on the stage of the project as described above.

Process for Requesting a Refund

Refund Requests
To request a refund, please contact us via email at with your project details and the reason for your request. We will review your request and respond within 2 business days.

Refund Assessment
Each refund request will be evaluated on a case-by-case basis. We reserve the right to refuse a refund if the request does not meet the criteria outlined in this policy.

Refund Payment Methods

Original Payment Method
Refunds, if approved, will be processed using the same method of payment used for the initial transaction, unless otherwise agreed upon in writing.

Processing Time
Refunds will be processed within 7-10 business days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Exceptions and Special Cases

Force Majeure
Refunds are not available in cases where the inability to complete a project is due to circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events.

Dissatisfaction Without Cause
Refunds will not be issued solely based on personal dissatisfaction with design style if the project has been completed according to the initial specifications and project scope.

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